[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"\u002Fcategories?locale=en":3,"\u002Farticles\u002Fklook-vs-kkday-refund-review?locale=en":46},[4,13,21,29,38],{"id":5,"slug":6,"name":7,"nameEn":8,"description":9,"descriptionEn":10,"sortOrder":11,"articleCount":12},"a7a26ffe-60e7-4548-b3d0-f271db563d51","travel","旅遊","Travel","訂房、機票、行程規劃相關的工具與心得","Booking, flights, and trip-planning tools and notes",1,2,{"id":14,"slug":15,"name":16,"nameEn":17,"description":18,"descriptionEn":19,"sortOrder":20,"articleCount":20},"5020f399-c954-48d2-bb8d-d330714ac6d6","finance","理財","Finance","記帳、投資、支付工具的使用經驗","Budgeting, investing, and payment tool experiences",3,{"id":22,"slug":23,"name":24,"nameEn":25,"description":26,"descriptionEn":27,"sortOrder":28,"articleCount":20},"418fe4fb-fbce-4f37-88e0-a917b7f2c87b","lifestyle","生活","Lifestyle","日常會用到的各種服務與小工具","Everyday services and small tools worth having",4,{"id":30,"slug":31,"name":32,"nameEn":33,"description":34,"descriptionEn":35,"sortOrder":36,"articleCount":37},"df5d8a68-5464-4db3-b0ff-ce3843b48885","tech","科技","Tech","人類前進的動力","The engine behind human progress",5,7,{"id":39,"slug":40,"name":41,"nameEn":42,"description":43,"descriptionEn":44,"sortOrder":45,"articleCount":12},"84734e6c-fdfe-4544-b08a-0522c4df802f","game","遊戲","Games","身為玩家的最愛","A gamer's favorite things",6,{"id":47,"slug":48,"type":49,"title":50,"excerpt":51,"coverImageUrl":52,"categoryId":5,"categorySlug":6,"categoryName":7,"categoryNameEn":8,"authorName":53,"status":54,"publishedAt":55,"seoTitle":56,"seoDescription":57,"ogImageUrl":52,"aiGenerated":58,"aiSourceNotes":59,"viewCount":60,"featured":61,"productsPosition":62,"locale":63,"translationGroupId":64,"unpublishedReason":53,"unpublishedAt":65,"createdAt":66,"updatedAt":67,"contentHtml":68,"plainSummary":57,"tags":69,"products":70,"related":71,"translations":87},"373c2b50-ed14-4618-81e1-cd34a374cdf5","klook-vs-kkday-refund-review","review","Is Klook Worth Using? Unpacking the Refund Minefield Behind That 4.8-Star Rating, and How to Choose Between Klook and KKday","Klook boasts a 4.8-star rating across 91,000 reviews on the App Store, ranking #1 in Travel. Yet on forums like PTT and Dcard, complaints regarding its refund process and customer support response times are far from rare. Combining hands-on experience with real user feedback from across the web, here is an in-depth breakdown of e-vouchers, payment methods, refund\u002Fcancellation pitfalls, and how to divide your bookings between Klook and KKday.","\u002Fuploads\u002F4b7f2dbb-d725-4a41-a540-739a5d4dc9cd.jpg","","published","2026-09-07T08:54:11.723Z","Is Klook Worth It? 4.8-Star App Rating, Refund Pitfalls & KKday Comparison","Klook ranks #1 in Travel on the App Store with 91k reviews and a 4.8-star rating, but complaints about slow refunds and support delays abound on PTT and Dcard. Here's a breakdown of its e-vouchers, payment options, cancellation pitfalls, and how to split bookings between Klook and KKday.",true,"翻譯自中文文章「Klook好用嗎？拆解4.8顆星背後的退款雷區，跟KKday該怎麼選」（原文 articleId: b008e3dd-a513-4870-b148-adcab8a411ef）。推廣連結／產品卡尚未設定，英文版要用哪個聯盟計畫還沒決定，需要人工另外補上，不要照搬原文的台灣在地連結。分類與封面圖沿用原文，分類名稱目前還是中文顯示（categories 表還沒有英文名稱欄位，屬已知待補項目）。",0,false,"top","en","2d06e965-e850-4650-b681-b5bdc05b743d",null,"2026-09-07T16:18:46.731Z","2026-09-07T16:54:11.725Z","\u003Cp>Last month while planning my Tokyo itinerary, before booking tickets to Universal Studios Japan, I scrolled through the App Store to check the reviews. The Klook app holds an impressive 4.8-star rating across 91,000 reviews, ranking number one in the Travel category. Over on Google Play, it has over 146,000 reviews, 10M+ downloads, and a 4.7 rating. The numbers look stellar on paper. However, after booking through it several times myself and combing through real user feedback on forums like PTT, Dcard, and Vocus, I've found that while the platform is undoubtedly convenient, its cancellation and refund policies are fraught with pitfalls—and it doesn't always come out ahead of its longtime rival, KKday. I'm mixing my own booking experiences with what I found digging through other people's reviews, good and bad included.\u003C\u002Fp>\n\u003Cp>Part of why I gravitate toward Klook is simply its sheer catalog depth. Over the past few years, I've used it to book Universal Studios Japan tickets, a JR Pass in Kyoto, and SIM cards for trips to Thailand. From attraction tickets and day tours to local transit, rail passes, overseas hotel bookings, and private charters, you can find virtually everything under one roof. Looking into its background, the platform has been around for 11 years and claims coverage across more than 2,700 destinations worldwide. That catalog is far too vast for an occasional traveler like me to ever exhaust, but having so many options means you can knock out all your pre-trip ticketing in a single go. For anyone who dreads cross-checking multiple platforms, that convenience is hard to beat.\u003C\u002Fp>\n\u003Cp>\u003Cimg src=\"\u002Fuploads\u002F20cbc970-2103-48dd-ad22-ba02d286f769.jpg\" alt=\"Klook app rating and ranking info on the App Store\">\u003C\u002Fp>\n\u003Cp>\u003Cem>The Klook app ranks #1 in the Taiwan App Store Travel category, boasting a 4.8-star rating across 91,000 reviews, with an app size of 313.4MB and support for over 33 languages. (Image source: Screenshot from the App Store Klook app page)\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>The thing I actually use the most is the digital voucher system, which lets you scan a QR code for direct entry without having to queue up at a ticket booth to redeem physical passes. After booking tickets for Universal Studios Japan, the voucher is stored right inside the app; once you arrive at the gate, simply flash the QR code to walk in, completely bypassing the redemption queues. This is by far the most frequently praised feature across user reviews, and it makes a real difference if your itinerary is tight and you don't want to burn vacation time standing in a ticket line.\u003C\u002Fp>\n\u003Cp>\u003Cimg class=\"portrait-shot\" src=\"\u002Fuploads\u002F6a4f8f39-91e0-412a-8925-740ac4d0f45f.png\" alt=\"Klook app screen showing the Universal Studios Japan QR code e-voucher\">\u003C\u002Fp>\n\u003Cp>\u003Cem>Official preview of a Universal Studios Japan ticket, where the QR code can be scanned directly at the gate without queuing at a ticket window. (Image source: Screenshot from the App Store Klook app page)\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>Payment options cover a lot of bases too. Beyond credit cards, mobile wallets like LINE Pay and JKO Pay (both popular mobile payment apps in Taiwan) are supported. For those without a credit card, you can opt for convenience store payments (a common cash-payment option at Taiwan retail chains) or bank transfers via AFTEE, a Taiwan-based Buy Now, Pay Later (BNPL) service. After placing an order, credit verification is handled via your mobile phone number, and you have 14 days from receiving the SMS notification to settle the bill. This makes booking accessible for students or anyone without a credit card, a perk frequently highlighted on Dcard as a key reason younger travelers choose Klook.\u003C\u002Fp>\n\u003Cp>When it comes to cancellations and refunds, however, I have to be blunt: there are plenty of landmines. Klook's cancellation policies fall into three tiers depending on the product: free cancellation within a specified window, conditional cancellation, and strictly non-refundable. Transportation tickets like the Shinkansen or Taiwan High Speed Rail are typically locked in once booked with no date changes permitted. Local experiences, on the other hand, often allow free cancellation up to 72 hours before the activity starts, with official refund processing times quoted at around two weeks. PTT features a concrete case where a traveler purchased a round-trip Meitetsu ticket between Chubu Centrair International Airport and Nagoya on April 4. When trying to board the return trip on April 9, they were stopped by station staff and had to tap in using a Suica card instead. Customer support initially insisted on deducting a 220 JPY handling fee for the refund and repeatedly claimed that "this ticket has no direction restrictions," which directly contradicted what happened on the ground. After back-and-forth disputes, a full refund was only granted on April 22. Throughout the process, the online support agent's promised "response within 48 hours" dragged on repeatedly, and the chat window kept prompting that it was about to auto-close. Another user reported waiting over 36 business days without receiving their refund. Conversely, others have shared getting refund confirmations within an hour and having their cancellation completed in under five hours. The customer support quality on the exact same platform swings wildly from person to person—it practically comes down to luck. If you book using convenience store payment or bank transfer via AFTEE's BNPL service, the refund process comes with an extra hoop to jump through. Officially, the system sends an SMS link where you must click through and enter your bank account details. The payout is only released once AFTEE verifies the information, taking up to 14 business days. Moreover, if the refund amount exceeds NT$300 (New Taiwan Dollar), AFTEE deducts an NT$30 handling fee. That fee is pocketed by the third-party payment gateway, not Klook, but it's essentially the cost of choosing the convenience store route. Paying by credit card avoids this hassle entirely; plus, if a refund dispute hits a complete dead end, credit card chargeback protections give you an added layer of security. On the bright side, refunds won't be force-converted into Klook credits to lock you into future purchases. The official policy is to return funds to your original payment method—typically taking 5 to 15 business days for credit cards and 3 to 7 days for PayPal. That said, if you miss the free cancellation window, or if the item was non-refundable from the start, force majeure events like typhoons, earthquakes, or flight cancellations do not follow a standardized refund percentage matrix. You must submit supporting documentation to support staff for a case-by-case review. Whether you get a refund—and how much you receive—rests entirely on the agent's discretion, so I'd strongly advise keeping your expectations modest here.\u003C\u002Fp>\n\u003Cp>Promo codes and credit card perks are the other thing Klook does well. Users on Dcard have shared that entering a referral code as a new user immediately unlocks an NT$80 coupon with no minimum spend. On top of that, there are ongoing promo codes for overseas experiences that can be stacked with extra perks from specific credit cards. For instance, charging your card on Mondays or Fridays can net you anywhere from 10% to 15% in reward points, usually capped around 1,000 points—these promotions are generally tied to Taiwan-issued cards, so check with your own card issuer if you're booking from elsewhere. The conditions and thresholds for these promo codes rotate periodically, but spending two minutes before checkout to search for active codes for the month will almost always save you a decent chunk of change.\u003C\u002Fp>\n\u003Cp>\u003Cimg src=\"\u002Fuploads\u002F33ba91cf-673a-4dcc-a44e-32d9b614b7eb.jpg\" alt=\"Google Play store listing highlighting key features of the Klook app\">\u003C\u002Fp>\n\u003Cp>\u003Cem>Feature highlights shown on the Google Play listing, packing everything from trip discovery to member rewards into a single app. (Image source: Screenshot from the Google Play Klook app page)\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>When comparing Klook to KKday, the two actually cater to slightly different strengths. KKday is headquartered in Taiwan. I came across a review by a blogger who spent over NT$20,000 across more than 20 bookings over two years. Their conclusion was that KKday offers noticeably more options for Taiwan-departing day tours, private charters, and niche itineraries requiring Chinese-speaking guides. The downside is that products requiring manual confirmation can take nearly two days to receive a confirmation email, so booking at least 5 days in advance is advisable. There's also a noticeable difference in customer support. KKday provides a real-time live chat option where you can speak directly with a human agent. While Klook's app also has a text support portal within your order details, in practice you're often stonewalled by an automated bot first; you have to navigate through canned responses before reaching a real person. Many reviews describe the experience as talking to a brick wall of bots, so response speeds naturally lag behind live support. To be fair, KKday's cancellation policies are generally stricter, so it doesn't win across the board either. Klook, meanwhile, holds a clear edge when it comes to transit passes like the JR Pass or T-money, alongside major theme park tickets like Universal Studios Japan and Tokyo Disney. Its prices often end up cheaper than KKday once promo codes and card discounts are stacked, and multiple user reviews point out that its instant ticket issuance is more dependable. Bottom line: for transit passes on a self-guided Japan trip, check Klook first. For local Taiwan day trips or tours that need a Chinese-speaking guide, KKday has more to choose from. The consensus among travel bloggers is simple: download both apps and compare prices before you fly.\u003C\u002Fp>\n\u003Cp>Before you hit that final checkout button, I strongly suggest opening the product page and thoroughly reading the cancellation policy—especially for transit passes and vouchers that require on-site redemption. If you book the wrong date or misunderstand the redemption guidelines, changes are notoriously difficult to make. As for payment methods, always pay with a credit card if you have one. You'll be able to stack card reward points, avoid waiting for SMS verification links, and dodge third-party collection fees. Most importantly, if you ever find yourself locked in a refund dispute, a credit card chargeback serves as an invaluable safety net. For ticketed attractions where your schedule is tight and you want quick, seamless entry at the gate, Klook's QR code e-vouchers are undeniably smooth. That's been the most satisfying part of my personal experience. Still, erratic customer service response times are an undeniable reality. Approaching the platform with the mindset that "most bookings go smoothly, but you should be prepared just in case things go sideways" is the most pragmatic way to use it.\u003C\u002Fp>\n\u003Cp>The next time I put together a Japan trip and need a JR Pass or Universal Studios tickets, I'll likely still open Klook first to cross-check prices. Being able to breeze past gate queues with a digital voucher is just too convenient to give up, and stacking promo codes with credit card perks consistently pays off. That said, I'll be taking screenshots of the cancellation policy upon booking and keeping my schedule set in stone—having read so many horror stories about travelers getting stranded in customer support limbo for weeks, I'd rather not roll the dice with my vacation. For local Taiwan-departing day trips or tours requiring Chinese-speaking guides, I'll still head over to KKday. Neither one covers every part of a trip on its own, so I end up needing both depending on what I'm booking. If you want to check prices for wherever you're headed next, Klook's site is a good place to start.\u003C\u002Fp>\n",[],[],[72],{"id":73,"slug":74,"type":75,"title":76,"excerpt":77,"coverImageUrl":78,"contentMd":53,"categoryId":5,"categorySlug":6,"categoryName":7,"categoryNameEn":8,"authorName":53,"status":54,"publishedAt":79,"seoTitle":80,"seoDescription":81,"ogImageUrl":78,"aiGenerated":58,"aiSourceNotes":82,"viewCount":60,"featured":61,"productsPosition":83,"locale":63,"translationGroupId":84,"unpublishedReason":53,"unpublishedAt":65,"createdAt":85,"updatedAt":86},"da7067f2-724e-4f2a-8334-a7823bbd4a3b","oil-price-flight-surcharge-september-7","post","Middle East Tensions Flare Again: Global Oil Tops $95—Should You Rush to Book Flights Before September 7?","With US-Iran fighting reigniting on August 30, international crude prices spiked past $95 a barrel, prompting China Airlines, EVA Air, and STARLUX Airlines to hike fuel surcharges by 8.33% starting September 7. Here is a breakdown of how this price surge actually impacts flight tickets and gas costs, plus practical guidance on whether to book flights now and how to read between the lines of official remarks.","\u002Fuploads\u002F1afc2c33-fd61-4489-982b-5b9cb048ec48.jpg","2026-09-07T08:54:12.474Z","Sept 2026 Middle East Crisis: Oil Prices, Airline Fuel Surcharges & CPC Gas Pricing Guide","An analysis of how escalating Middle East tensions in September 2026 impact global oil and flights: China Airlines, EVA Air, and STARLUX raise fuel surcharges by 8.33% on Sept 7, CPC's next price update is Sept 15, plus key booking recommendations.","翻譯自中文文章「中東情勢再度升溫：國際油價衝破 95 美元，機票該不該搶在 9 月 7 日前訂」（原文 articleId: 9a8e471d-334f-4631-b9a3-56af961338de）。推廣連結／產品卡尚未設定，英文版要用哪個聯盟計畫還沒決定，需要人工另外補上，不要照搬原文的台灣在地連結。分類與封面圖沿用原文，分類名稱目前還是中文顯示（categories 表還沒有英文名稱欄位，屬已知待補項目）。","bottom","535d97f6-9757-4826-9dd0-a15ba4ac8c15","2026-09-07T15:31:56.990Z","2026-09-07T16:54:12.474Z",[]]